Refund Policy

At Owala Pure, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase is required

Please note that certain items are non-returnable, including:

• Personalized or custom-made products

• Gift cards

• Final sale items

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos of the item and packaging

Once reviewed, we will offer a replacement or refund if approved.

Refunds

After we receive and inspect your return, we will notify you regarding the status of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item arrived damaged or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@owalapure.com

Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)

Address:
15300 VENTURA BLVD STE 226
SHERMAN OAKS, CA 91403
United States